Our customers engage Travel Booking Support Inc. d/b/a mobytrip.com and its affiliates to pre-negotiate certain room rates with hotel suppliers to facilitate the booking of hotel reservations for a fee, and if customers accept the Terms and Conditions related to that reservation, we will facilitate such booking.
The room rate displayed on the Website is a combination of the pre-negotiated room rate for the room reserved on your behalf by mobytrip and associated fees such as but not limited to tax recovery, and facilitation fees.
If you select prepaid hotel reservations, mobytrip may offer you a payment option, where mobytrip will be the facilitator of your room reservation and also the merchant of record for your prepaid hotel reservation. You authorize mobytrip to facilitate reservations for the total reservation price, which includes the room rate displayed on the Website, plus any tax recovery charges, service fees, and where applicable, taxes on the mobytrip services.
You agree that your payment card will be charged by mobytrip for the total reservation price. Upon submitting your reservation request, you authorize mobytrip to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. After you successful payment for the reservation, mobytrip will obtain a booking Reservation Voucher from a hotel supplier and deliver it to you in a soft format. The Reservation Voucher serves as a receipt of your payment for the reservation and confirmation of the reservation.
You agree to abide by the Terms and Conditions imposed with respect to your prepaid hotel reservations, including, but not limited to, cases when you decide not to present your reservation voucher in the hotel (no show case).
You may cancel or change your hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for your hotel reservation. If you do not cancel or change your reservation before refund-by-time has passed, you will be subject to a charge equal to applicable nightly rates, tax recovery charges, and service fees.
If the hotel does not provide you with the room (or equivalent alternative) stated on your voucher, and you abide by all terms and conditions of the reservation and the hotel check-in policies, mobytrip guarantees a full refund.
Information about hotel and hotel services/facilities on our website is provided as-is, - by hotel and/or hotel supplier; and is not managed or monitored by mobytrip. We are not liable in case you disagree with the accuracy of that information. However, if we will be informed about any issues with hotel services, while you are still utilizing your reservation, we will do our best to communicate that issue with our hotel partners and request to address your concerns. If such a request will not reach us in time, we will not be able to issue any refund.
For cancellation or change of a non-refundable reservation, a charge equal to the reservation fee applies. If your booking is not refundable or the refund-by-time has passed, you will not be able to cancel and get a refund. Such booking is under a not refundable and non-amendable contract with the hotel supplier. For this reason, we do not recommend booking with not refundable rates, if it's possible that your plans may change.
In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur.
If there is no online option to cancel your reservation, please notify us. While we could not guarantee a positive resolution of every case, we will contact the hotel supplier and ask to cancel the whole or a part of your reservation ( in case if you book it for more than one night). As soon as we will get confirmation from the hotel, that they are ready to waive some or all charges related to your booking, we will issue you a refund accordingly.